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Arrow pointing at heading A-Z of Excellence in Asset Management
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Arrow pointing right  A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z 


ABSENTEEISM
     Absenteeism 

ACCESS TO PREMISES
     Member question from Hounslow Homes  (Jaspal Sidhu)
  NOSP, Injunctions or Forced Entry?
     Member question from Manchester CC  (Larry Patrick)
  'No access' can have a detrimental effect on cost and performance despite our best efforts

ACCESS TO SERVICE
     Access to service  (positive practice)
     Access to service 1  (positive practice)
     Access to service 2  (positive practice)
     Access to service 3  (positive practice)
     Access to service 4  (positive practice)
     Access to service 5  (positive practice)
     Access to service 6  (positive practice)
     Access to service 7  (positive practice)
     Access to service 8  (positive practice)
     Repairs contact centre  (positive practice)

ADAPTATIONS
     Adaptations  (positive practice)
     Adaptations 1  (positive practice)
     Adaptations 11  (positive practice)
     Adaptations 2  (positive practice)
     Adaptations 3  (positive practice)
     Adaptations 5  (positive practice)
     Adaptations 6  (positive practice)
     Adaptations 7  (positive practice)
     Adaptations 8  (positive practice)
     Adaptations 9  (positive practice)
     Adaptations assessment 
     Aids and adaptations - positive practice key findings  (positive practice)
     Major works and aids and adaptations - positive practice key findings  (positive practice)

ADVOCATES
     Advocates  (positive practice)

AFFORDABLE HOUSING
     Affordable housing  (positive practice)
     Affordable housing 
     Affordable housing 1  (positive practice)
     Affordable housing 2  (positive practice)
     Affordable housing 3  (positive practice)
     Affordable housing 3 
     Affordable housing 4  (positive practice)

AFFORDABLE WARMTH
     Affordable warmth  (positive practice)
     Affordable warmth 1  (positive practice)

ANNUAL VISITS
     Annual visits  (positive practice)
     Annual visits 1  (positive practice)

APPOINTMENT SYSTEMS
     Appointments by test message 
     Member question from Aylesbury DC & Wycombe DC 
  "...about 38% of housing organisations do not make appointments with tenants.."
     Repairs appointments system - positive practice key findings  (positive practice)
     Repairs appointments system - positive practice key findings  (positive practice)
     The use of appointments in responsive repairs  (A Hodgkinson)
  Appointment systems are relatively common when delivering planned and capital works

APPRENTICES
     Apprenticeships  (positive practice)
     Member question from Aylesbury Vale DC  (Ian Wilson)
  Preparing for the annual intake of apprentices
     Modern apprenticeship  (positive practice)
     Modern apprenticeships  (positive practice)

ASBESTOS REGULATIONS
     Asbestos  (positive practice)
     Asbestos management  (positive practice)
     Informing tenants of sureveys and the risk from asbestos 
     Member question from Merthyr Tydfil CBC  (Robert Davies)
  How do members provide for the 'Duty to manage the risk from asbestos in non-domestic premises', Regulation 4

ASSET MANAGEMENT AND IT
     Asset management and IT  (positive practice)

BATCHING REPAIRS
     Batching repairs  (positive practice)

BEST PRACTICE
     Best practice fact sheet 
     The secrets of housing best practice  (Rob McNaughton)
  A summary of the seminar series (A Hodgkinson)

BIODIVERSITY
     Biodiversity 

BME
     BME team  (positive practice)

BOILER REPAIRS
     Boiler repairs  (positive practice)

BONUS SCHEMES
     Member question from Fenland DC  (Calvin Fisher)
  Do we still need bonuses reward operative performance?
     Supplement to member question from Fenland DC 
  Experience from Barrie Jones at Aylesbury DC

BRAILLE (USE OF)
     Braille (use of)  (positive practice)

BROADBAND ACCESS
     Broadband access  (positive practice)

BUILDERS WASTE DISPOSAL
     Builders waste disposal  (positive practice)

BUSINESS PLANNING
     Business planning  (positive practice)

CAPACITY BUILDING
     Capacity building  (positive practice)

CAPITAL PROGRAMME
     Capital programme  (positive practice)

CHAMPIONING
     Championing 1 (positive practice)

CHANGE MANAGEMENT
     Change management process  (positive practice)

CHARTER FOR SERVICE USERS
     Charter for service users  (positive practice)

CLEANING STANDARDS
     Cleaning standards  (positive practice)

CONSORTIUM APPROACH
     Consortium approach

CONSULTATION
     Consultation  (positive practice)

CONTINUOUS IMPROVEMENT
     Continuous improvement 1  (positive practice)
     Continuous improvement 2  (positive practice)

CONTINUOUS IMPROVEMENT TOOLKIT
     Continuous improvement toolkit 

CONTRACT MONITORING
     Contract monitoring
     Contract monitoring 1 

CONTRACTOR COMPLAINTS
     Contractor complaints  (positive practice)

CONTRACTOR INVOLVEMENT
     Contractor involvement  (positive practice)
     Contractor performance  (positive practice)

CORPORATE PLANNING
     Corporate planning  (positive practice)
     District heating  (positive practice)

COSTS
    There are no documents within this heading.

CUSTOMER ACCESS
     Customer access  (positive practice)

CUSTOMER CONTACT
     Customer contact  (positive practice)

CUSTOMER FOCUS
     Customer care  (positive practice)
     Customer care 1  (positive practice)
     Customer care 2  (positive practice)
     Customer care 3  (positive practice)
     Customer care 4  (positive practice)
     Customer care 5  (positive practice)
     Customer care 6  (positive practice)
     Customer care 7  (positive practice)
     Customer care 8  (positive practice)
     Customer focus 
     Customer focus 1  (positive practice)
     Customer focus 2  (positive practice)
     Customer focus 3  (positive practice)
     Customer involvement  (positive practice)
     Customer surveys  (positive practice)
     DIY schemes  (positive practice)
     Estate committees  (positive practice)
     Improvement loans  (positive practice)
     Incentives  (positive practice)
     Repairs contact centre  (positive practice)

CUSTOMER INSIGHT PROGRAMME
     Customer insight programme 

CUSTOMER PROFILING
     Customer profiling  (positive practice)

CUSTOMER SATISFACTION IMPROVEMENT
     Customer satisfaction improvement  (positive practice)

DECENT HOMES
     Decent Homes  (positive practice)
     Decent Homes 4  (positive practice)
     Decent Homes cost model  (positive practice)
     Decent Homes void works  (positive practice)
     Decent Homes work 1  (positive practice)
     Decent Homes work 2  (positive practice)
     Decent Homes works 3  (positive practice)

DECORATION COSTS
     Decoration costs  (positive practice)
     Decoration voucher research and review - response on behalf of Northwards Housing 

DIAGNOSTIC SOFTWARE
     TEAMnet question to members 
  Accurate diagnosis is a critical factor in keeping costs down, by avoiding repeat calls and achieving 'first time' repairs
     Work scheduling  (positive practice)

DIASABLED ADAPTATIONS ASSESSMENTS
     Disabled adaptations assessments  (positive practice)

DIGITAL TV ACCESS
     Digital TV access  (positive practice)
     Digital TV access 1  (positive practice)

DISABLED TENANT SERVICES
     Disabled tenant services  (positive practice)

DISPERSED PROPERTIES AND STAFF STRUCTURE
     Difficult development sites  (positive practice)
     Member question from Raglan HA  (Martyn Kemp)
  A view from Alan Hodgkinson

DISREPAIR
     Disrepair  (positive practice)
     Disrepair 1  (positive practice)

DIVERSITY
     Diversity  (positive practice)
     Diversity 1  (positive practice)
     Diversity 2  (positive practice)
     Diversity 3  (positive practice)
     Diversity 4  (positive practice)
     Diversity 5 
     Diversity board 
     Diversity handbook  (positive practice)

DIY SCHEMES
     DIY schemes  (positive practice)
     DIY skills training incentives  (positive practice)

DLO'S AND SALARY STATUS
     Member question from Fenland DC  (Calvin Fisher)
  Do we still need bonuses reward operative performance?
     Supplement to member question from Fenland DC 
  Experience from Barrie Jones at Aylesbury DC

DUTY TO MANAGE (Asbestos Regulation 4)
     Member question from Merthyr Tydfil CBC  (Robert Davies)
  How do members provide for the 'Duty to manage the risk from asbestos in non-domestic premises', Regulation 4

DVDs
     DVDs  (positive practice)

E-AUCTIONS
     E-auction (positive practice)

E-PROCUREMENT
     E-procurement  (positive practice)

E-PURCHASING
     E-Purchasing  (positive practice)

EC PROCUREMENT DIRECTIVE
     Application of EC directives to RSLs  (Wayne Hughes)
  On 19 September 2004 the British government announced that it had finally accepted the European Commission's view

ECO HOUSING
     Eco homes  (positive practice)
     Eco housing  (positive practice)
     Energy efficiency and leaseholders  (positive practice)
     Solar power  (positive practice)

ELECTRONIC ACCESS TO SERVICE
     Electronic access to service  (positive practice)

EMERGENCY REPAIRS
     Member question from Hillingdon Homes  (Eugene Gunn)
  How do organisations perform against AC Guidance of 30%

EMPOWERING OPERATIVES
     Empowering operatives 

ENERGY CONSERVATION
     Affordable warmth  (positive practice)

ENERGY EFFICIENCY
     Energy efficiency 1  (positive practice)
     Energy efficiency 2  (positive practice)
     Energy efficiency and leaseholders  (positive practice)
     Energy Performance Certificates 
     Solar power  (positive practice)

ENGAGEMENT
     Engagement

ENVIRONMENTAL ISSUES
     Environmental issues 

ESTATE COMMITTEES
     Estate committees  (positive practice)

ESTATE MAINTENANCE
     Estate maintenance  (positive practice)
     Estate maintenance 1  (positive practice)

ESTATE STANDARD
     Estate standard  (positive practice)
     Estates graded by residents 

EXCELLENT SERVICES
     Excellent service Ashfield Homes  (positive practice)
     Excellent service Bolton Homes  (positive practice)
     Excellent service Carrick Housing Ltd  (positive practice)
     Excellent Service Carrick Housing Ltd 1 
     Excellent service Cheltenham ALMO  (positive practice)
     Excellent service CityWest Homes  (positive practice)
     Excellent service Derby Homes  (positive practice)
     Excellent service Evesham and Pershore  (positive practice)
     Excellent service Homes for Islington  (positive practice)
     Excellent service Hounslow Homes  (positive practice)
     Excellent service Kirklees Neighbourhood Housing  (positive practice)
     Excellent service LB Kensington and Chelsea  (positive practice)
     Excellent service Poole Housing Partnership  (positive practice)
     Excellent service Poole Housing Partnership  (positive practice)
     Excellent service Sheffield Homes phase 1  (positive practice)
     Excellent service Sheffield Homes phase2  (positive practice)
     Excellent service Solihull Community Housing  (positive practice)
     Excellent service Stockport homes  (positive practice)
     Excellent service Wakefield and District Housing 
     Excellent Service Warrington ALMO 
     Excellent service West Kent HA  (positive practice)
     Excellent service, excellent prospects 
     Leicester City Council  (positive practice)
     Manchester City Council